1. Cancellation Policy

1.1 Order Cancellation by the Buyer

• Before Shipping: You can cancel your order at any time before it has been shipped. To cancel an order, please contact our customer support team at suport@gmail.com or through our contact form as soon as possible. Include your order number and reason for cancellation.
• After Shipping: Once an order has been shipped, it cannot be canceled. If you wish to return the product, please refer to our Return Policy.

1.2 Order Cancellation by Us

We reserve the right to cancel any order for the following reasons:

• Product Availability: If the product is out of stock or no longer available.
• Pricing Errors: If there is an error in the pricing or description of the product.
• Fraudulent Activity: If we suspect any fraudulent or suspicious activity related to the order.
• Other Reasons: At our sole discretion, for reasons including but not limited to shipping issues or technical problems.

In the event of an order cancellation by us, we will notify you via email and issue a full refund to your original payment method.

2. Return Policy

2.1 Eligibility for Returns

• Time Frame: You can return most items within [14-30] days from the date of delivery, unless otherwise specified by the Vendor’s return policy.
• Condition: Products must be returned in their original condition, including packaging, tags, and accessories. Items that are damaged, used, or altered may not be eligible for return.

2.2 Return Process

1. Request a Return: To initiate a return, please contact our customer support team at [your-email@example.com] or use our online return form. Provide your order number, reason for the return, and details of the product.
2. Return Authorization: Once your return request is approved, you will receive instructions on how to return the product and a return authorization number (if applicable).
3. Ship the Product: Pack the product securely and include the return authorization number if provided. Ship the product to the address specified in the return instructions. You are responsible for return shipping costs unless the return is due to a defect or error on our part.

2.3 Refunds

• Processing Time: Refunds will be processed within [7-14] business days after we receive the returned product. The refund will be issued to your original payment method.
• Partial Refunds: In some cases, we may issue a partial refund if the returned product is not in its original condition, is missing parts, or is returned outside of the specified return period.

2.4 Exchanges

Exchanges are subject to availability and may be handled as a return and new purchase. To request an exchange, please follow the return process and place a new order for the desired product.

2.5 Non-Returnable Items

Certain items are non-returnable, including:

• Perishable Goods: Items such as food or personal care products.
• Custom or Personalized Items: Products made to order or customized specifically for you.
• Digital Products: Downloadable or digital content.

3. Contact Us

If you have any questions about our Cancellation and Return Policy, please contact us at:

E Mart
Email: support@gmail.com
Phone: 9876543210
Address: Chennai